Service
Manufacturer-independent service for climate chambers, climate cabinets, and temperature testing systems – One partner for all services
Your equipment is the heart of your testing processes. To ensure it operates with lasting precision, compliance, and reliability, you need a strong service partner.
ThermoTEC stands for manufacturer-independent service - we maintain, calibrate, and support your climate cabinets, climate chambers, and temperature systems regardless of the manufacturer.
For you, this means: maximum flexibility, fast response times, and long-term investment security.
Services by Application Area
In the field of environmental simulation, we support you in maintaining climate chambers, climate cabinets, and temperature test systems throughout their entire lifecycle.
Our services include:
- Installation & commissioning
- Maintenance & Calibration
- Pressure vessel testing
- Leak testing
- Product and user training
- DGUV inspection
In addition, our accredited calibration laboratory and our testing laboratory for temperature, climate, and thermal shock tests are available.
Additional services:
- Technical Customer Service and Support
- Check-Up
- Distribution measurement
In addition, our accredited calibration laboratory and our testing laboratory for temperature, climate, and thermal shock tests are available.
In the pharmaceutical sector, we support you with services for GMP-compliant applications and quality-related processes.
Our services include:
- Installation & commissioning
- IQ/OQ-Qualification
- Maintenance & calibration
- GMP documentation
- User training
Additional services:
- Technical Support and Service
- Temperatur mapping
- Distribution measurement
- Calibration Laboratory (ISO 17025)
- Stability Testing (ICH)
In addition, we support you with long-term maintenance of your systems through tailored service and training offerings.
In the field of biotechnology as well, we support our customers from commissioning through to the ongoing maintenance of their systems.
Our services include:
- Installation and commissioning
- Maintenance & Calibration
- LED Light Calibration
- Sensor Testing
- User Training
Additional services:
- Technical Customer Service and Support
- Check-Up
- Distribution measurement
- Calibration Laboratory (ISO 17025)
- Temperature and Climate Testing Laboratory
Reliable support is crucial, especially for systems designed for controlled growth conditions, to ensure stable operating conditions and reproducible results.
Our 360° Service – Comprehensive Solutions Across the Entire Lifecycle
ThermoTEC supports you from the initial concept through commissioning to after-sales service. Our comprehensive 360° approach reliably covers all phases and ensures maximum efficiency and operational reliability.
Since our founding, high-performance, all-around service has been at the heart of everything we do. We combine expertise, quality, and personalized consultation—from planning through delivery to long-term support.
With ThermoTEC, you get more than just equipment: you gain a reliable partner for sustainable process reliability.
Quick help – including via remote diagnosis
In addition to our on-site service calls, we offer direct telephone support.
You speak directly with an experienced technician who uses remote diagnosis to develop a quick and effective solution. This saves time, reduces downtime, and gets your system back up and running faster.
One-Stop Service
Our comprehensive services cover the entire lifecycle of your system—from installation to requalification.
- Assistance with equipment setup
- Connection to building utilities
- Professional commissioning
- Training for your staff
- Functional testing & cleaning
- Temperature and humidity measurement in accordance with DIN EN ISO/IEC 17025, including certificate
- Customized maintenance plans
- Manufacturer-independent support
- Installation Qualification (IQ)
- Operational Qualification (OQ)
- Performance Qualification (PQ)
- Door-open tests
- Power failure and recovery tests
- Spatial distribution measurements
- Accredited calibration laboratory (DIN EN ISO/IEC 17025)
- Accredited testing laboratory for temperature, climate, and thermal shock tests, and specifically for accelerated aging tests
- Support during capacity bottlenecks
- Standard-compliant testing (e.g., IEC 60068 series)
- 24/7 availability
- Fast response times
- Personalized telephone support
- On-demand support from experienced service technicians
Comprehensive service network
Our service center, equipped with an extensive spare parts inventory, is centrally located in Weilburg in the heart of Germany. From here, and through our service technicians stationed nationwide, we ensure short travel distances, fast response times, and maximum operational readiness. Short travel distances enable rapid assistance in the event of urgent malfunctions. Our service map shows the locations of our technicians and ThermoTEC branches—throughout Germany.
The result:
- Minimized downtime
- High system availability
- Reliable planning of your test procedures
Expertise you can rely on
Our service technicians have many years of experience in the field of HVAC and refrigeration technology. They work to the highest quality standards and document all measures in a transparent and traceable manner.
We stand for:
- High level of technical expertise
- Sustainable solutions
- Personalized support
- Collaborative partnership
- Reliability You Can Count On
Frequently Asked Questions About Our Services:
Manufacturer-independent service means that maintenance, calibration, and repair for climate chambers, climate cabinets, and temperature systems can be performed regardless of the manufacturer. This allows you to benefit from a single point of contact, high flexibility, and faster response times.
Regular calibration ensures that temperature and humidity values are measured precisely. This is the only way to ensure that test processes remain compliant with standards and results remain reliable. At the same time, calibration is a key requirement for audits and quality assurance.
A comprehensive service package includes installation, commissioning, maintenance, calibration, qualification (IQ, OQ, PQ), repairs, and technical support. The goal is to provide holistic support throughout the entire lifecycle of the system to deliver reliable results.
Downtime can be minimized through preventive maintenance, rapid service response times, and remote diagnostics. A structured maintenance plan helps identify malfunctions early and prevent unplanned downtime.
During maintenance, all key components of the system are inspected, cleaned, and tested. Wear parts are identified and replaced as needed. The goal is to ensure long-term functionality and extend the system’s service life.
A central service partner reduces interfaces, simplifies planning, and ensures faster response times. At the same time, operational reliability is increased and administrative effort is significantly reduced.
Climate test systems must operate with precision and in compliance with standards at all times. Regular maintenance and calibration ensure that measurement results remain reliable, downtime is reduced, and all requirements of standards and guidelines are met.
Typically, we service climate chambers, climate cabinets, temperature test systems, and equipment used in pharmaceutical and biotechnology applications—regardless of the manufacturer.
Regular maintenance, calibration, requalification, and training ensure that systems continue to function reliably and that all requirements are met.
During calibration, temperature and humidity values are precisely measured and compared with reference values. The results are documented and certified—often in accordance with DIN EN ISO/IEC 17025.
Typical tests include temperature and climate distribution measurements, leak tests, DGUV tests, and tests under real or simulated conditions.
The services are based on relevant standards such as DIN EN ISO/IEC 17025 as well as industry-specific requirements, e.g., GMP in the pharmaceutical sector. This ensures high measurement accuracy and traceability.
Support is generally available on short notice, often 24/7. Thanks to a comprehensive service network, technicians can arrive on-site quickly and resolve issues promptly.
Yes, in addition to on-site visits, telephone support including remote diagnosis is also offered. This allows many problems to be quickly identified and resolved directly.
During remote diagnostics, a technician analyzes the system remotely and identifies potential sources of error. This saves time, reduces downtime, and enables targeted preparation for an on-site service visit.
Your service partner for climate chambers & temperature systems
Whether it’s maintenance, calibration, qualification, or an urgent malfunction—we’re your go-to partner for manufacturer-independent services.
Ulrike Giesen
